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Refund Policy

Last updated: July 5, 2026

This Refund Policy explains when and how users may request a refund for services purchased through the B12 mobile application, website, or any related online platform operated by B12 (“B12,” “we,” “us,” or “our”).

By purchasing a service through our app or website, you agree to this Refund Policy.

1. Refund Requests

To request a refund, you must contact us by email at info@b12app.com before the delivery, performance, or completion of the purchased service.

Your refund request should include:

  • Your full name;
  • The email address or phone number linked to your account;
  • The order, booking, or transaction reference, if available;
  • The service purchased;
  • The reason for the refund request; and
  • Any supporting information that may help us review your request.

2. Refund Eligibility

Refunds may be considered only if the refund request is received before the service has been delivered, performed, started, or completed.

Once the service has been delivered, performed, started, completed, or made available to the user, the payment will generally be non-refundable, unless otherwise required by applicable law or expressly approved by B12 at its sole discretion.

3. Approval of Refunds

Submitting a refund request does not automatically guarantee approval.

All refund requests are reviewed by B12 on a case-by-case basis. We reserve the right to approve or reject a refund request depending on the nature of the service, the timing of the request, the status of service delivery, payment processing rules, and any other relevant circumstances.

4. Refund Processing

If your refund request is approved, we will process the refund using the original payment method where possible.

The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, payment provider, or payment gateway. B12 is not responsible for delays caused by banks, card issuers, or third-party payment processors.

Any payment processing fees, bank charges, currency conversion fees, or other third-party charges may be deducted from the refunded amount where applicable, unless prohibited by applicable law.

5. Non-Refundable Cases

Refunds will generally not be issued in the following cases:

  • The refund request is submitted after the service has been delivered, performed, started, completed, or made available;
  • The user fails to attend, participate in, use, or benefit from the service after purchase;
  • The user provides incorrect, incomplete, or inaccurate information that prevents delivery of the service;
  • The request is made for reasons outside B12’s control;
  • The user violates our Terms and Conditions or applicable policies;
  • The payment is subject to suspected fraud, abuse, misuse, or unauthorized activity.

6. Cancellations

If you wish to cancel a purchased service, you must contact us at info@b12app.com before the service is delivered, performed, started, or completed.

Cancellation requests received after service delivery has started or been completed may not be eligible for a refund.

7. Failed or Duplicate Payments

If you believe you were charged more than once, charged incorrectly, or charged for a failed transaction, please contact us at info@b12app.com with the relevant transaction details.

We will review the matter and, where confirmed, arrange the appropriate refund or correction.

8. Changes to This Refund Policy

We may update this Refund Policy from time to time. Any changes will be posted on our app, website, or other relevant platform. The updated version will apply from the date it is published, unless stated otherwise.

9. Contact Us

For refund requests or questions about this Refund Policy, please contact us at:

B12
Email: info@b12app.com
Country: Jordan